Uber Kenya opens hub to serve driver-partners

By Claire Wanja

Uber Kenya has announced the opening of a new office space to support and strengthen the thousands of driver-partners earning with Uber in Nairobi.

The new expansive space is an ultra-modern office space dubbed ‘The Greenlight Hub’ specifically meant to serve Uber’s driver-partners as a resource center where they can seek technical support to drive or ask questions about the app.

Speaking at the launch ceremony, Uber’s Country Lead in Kenya Kagure Wamunyu confirmed that the new facility will enable Uber to support even more partners and lower the amount of time drivers wait to see an Uber representative.

“I want to thank the members of our driver-partner support team who work hard to provide excellent support to each and every driver-partner.” she said.

Also present at the ceremony, Uber’s General Manager for East Africa, Loic Amado, further explained that the decision to open Greenlight Hub was driven by the need to support the growing number of driver-partners.

“The new space is all about providing efficient and world class support for the thousands of driver-partners driving with Uber in Kenya. Our new location and enhanced operational efficiencies will help us continue to grow and develop to keep pace with our partners’ needs, allowing us to provide exceptional value and superior service.” said Amado.

The Greenlight Hub will be open from Monday through Friday and will also enable driver-partners have direct access to Vehicle Solution Programme representatives and various service providers that will add value to the driver-partner experience such as telcos, banks and mechanical service providers.

The hub will also give technical support that will enable driver-partners give feedback of the services received.